Return policy

At Saeed & Samir Bookstore we make sure every book reaches you in good condition and matches your order.

When we accept a return

• The item arrived damaged or with a printing fault (missing, torn or repeated pages).
• You received a different item from the one you ordered.

We do not accept returns for a change of mind after delivery.

How to report a problem

• Contact us within 3 days of delivery at saeed.samir.bookstore.76@gmail.com or +965 6999 2076.
• Send your order number and a photo showing the problem.
• Keep the item in the condition it arrived until we collect it.

What we offer

Once we have confirmed the problem, you choose one of the following:

• A replacement copy, or the correct item.
• Store credit for the value of the item.
• A refund to your original payment method: cash for cash-on-delivery orders, or back to your card for card payments.

We cover all delivery costs in these cases, including collecting the item from you. Card refunds can take a few working days to appear, depending on your bank.

Cancelling an order

You can cancel free of charge before your order is sent out for delivery by contacting us, and we refund any amount paid in full.