{"product_id":"إدارة-خدمة-العملاء-جيني-هايز-فرانسيس-دريدج","title":"Managing Customer Service (Arabic Edition)","description":"\u003cp\u003eBook: \u003cstrong\u003eManaging Customer Service\u003c\/strong\u003e\u003cbr\u003e\nBy: Jenny Hayes and Frances Dredge\u003c\/p\u003e \n\n \u003cp\u003eExcellent customer service is essential to any company's success, yet heads and supervisors of customer service departments may overlook this. That makes this book especially important for them, and for everyone working in the field.\u003c\/p\u003e \n\n \u003cp\u003eThe book discusses the practical reasons for building good relationships with customers and covers the management framework of customer service. It also explains the role of the head of customer service, along with methods for improving that service.\u003c\/p\u003e \n\n \u003cp\u003eIt covers all the real, important issues a head of customer service faces every day, including:\u003c\/p\u003e \n\n \u003cp\u003eMeans of communication: from telephone skills to the internet\u003c\/p\u003e \n\n \u003cp\u003eDealing with customer dissatisfaction\u003c\/p\u003e \n\n \u003cp\u003eTurning opportunities into new sales\u003c\/p\u003e \n\n \u003cp\u003eAbout the authors:\u003c\/p\u003e \n\n \u003cp\u003eJenny Hayes and Frances Dredge co-founded Fulcrum Publishing, which specializes in producing newsletters and audio programs for companies. Both are professional writers of books on business and commerce.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eOriginal Arabic title: إدارة خدمة العملاء\u003c\/li\u003e\n\u003cli\u003eLanguage: Arabic\u003c\/li\u003e\n\u003cli\u003eAuthors: Jenny Hayes, Frances Dredge\u003c\/li\u003e\n\u003cli\u003eSubject: Customer service management\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"دار الفاروق للنشر والتوزيع","offers":[{"title":"Default Title","offer_id":52469993996469,"sku":null,"price":2.25,"currency_code":"KWD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0637\/4280\/4149\/files\/ipqc3k2eu6tvd0gzg_05da0726-d6a1-41e4-bfac-6af855c4e1b7.jpg?v=1777391144","url":"https:\/\/saeedandsamir.com\/en\/products\/managing-customer-service-arabic-edition","provider":"مكتبة سعيد وسمير | أكبر موسوعة كتب ورقية في الكويت","version":"1.0","type":"link"}