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Book: Capitalizing on Kindness (Kindness at Work) By: Kristin Tillquist
Kindness at work Being kind is one of the hallmarks of good performance at work. The first step toward building good relationships at work is cultivating respect, empathy and appreciation for the people we deal with, a step whose importance Kristin Tillquist recognized as a foundation for success through kindness at work. People often see workplace dealings as a choice between only two options: either you are a nice, friendly person who fails because of your soft heart and kindness to others, or you are firm and decisive and that gives you the ability to succeed. This view is completely wrong: to succeed in a global market full of change and every kind of competition, you need a number of qualities which, if you build them in yourself, will earn you the place you deserve in that market. At the top of these qualities is kindness, followed by the determination to achieve goals you set with great care, and then good luck. This book presents five elements through which you can practice kindness at work: 1 – Reputation: being trustworthy and well regarded. 2 – Reciprocity: the ability to exchange respect, appreciation and warmth with others. 3 – Likability: the ability to win acceptance from others. 4 – Gratitude: the ability to express appreciation and thanks to others. 5 – Connection: the ability to build a strong network of human relationships.
About the author: Kristin Tillquist has served in city government in Riverside, California, and has worked in many fields including politics and law. She now works as a business consultant and trains people in professional values and kindness at work, in addition to sharing her ideas in her newspaper column. You can reach her through her website www.kindnesscapital.com
Kristin Tillquist Prepared by: Dar Al Farouk Translation Department
